Neetu Chitkara, Principal at BCG, advises banks to undertake the digitization process with a holistic approach. Cybercrimes can’t be ignored and hence it is important for organizations to sensitize employees and organize cyber drills. The space of cyber-attacks is dynamic and 28% of the cyber breach occur due to inadequate IT infrastructure. 2/3rd of the breaches happen due to people, process or organization issues. She adds that RBI hired hackers to detect the vulnerabilities in banks.