From being the first bank to roll out debit cards in the country to offering 10 second loans, HDFC Bank has always been digitally savvy. Its digital initiatives increased customer engagement by 40%, and added a straight benefits to the bottom line by cutting down transaction costs. It is also expecting these initiatives to drive the next phase of growth. Find out more in this exclusive interview with the CIO, Munish Mittal.
View the Part II here.