Indian insurers inch towards quality management; delayed by resistance from functional heads: Shivangi Kamath
The insurance sector in India lags the west in adopting quality management, Shivangi Kamath from Tata AIG Gen Insurance. This exposes them to 3...
13th month premium determines customer satisfaction: Anand Pejawar
A typical customer journey is a long gestation period in life insurance industry. Life Insurer are striving hard for better customer service, right from...
SBI Life: Data drives the backend & Digital drives the frontend: Anand Pejawar
SBI Life Insurance is the only life insurer with a wide distributor network sprawled across length and breadth of India. To serve the large...
Internet, Insights & Innovation energize HDFC Life: Kailash Mittal
Insurance industry is transforming from offline to online. The biggest challenge for the insurers is to offer delightful customer experience. HDFC Life is crafting...
Insurance readies deadly technology that will decimate fraudulent claims: Anand Pejawar
A year ago Blockchain seemed like an UFO, everyone is talking about it but no one has actually seen it being applied, jokes Anand...
Competition eliminates allocation charges in insurance: Kailash Mittal
The increased competition in life insurance industry has brought down the allocation charges says, Kailash Mittal from HDFC Life. Cost of acquisition has lowered...
AICI to tap blockchain & analytics to reach beyond 35mn farmers: Avinanda Ghosh
Current penetration of crop insurance amongst Indian farmers are at good level says, Avinanda Ghosh from Agriculture Insurance Company of India. Technologies like blockchain...
Insurance Challenges: Underwriting, Simplifying, Balancing: Sunil Sharma
Insurance products are priced and designed keeping customer needs in mind, says, Sunil Sharma, Chief Actuary at Kotak Life Insurance. He also emphasizes that...
Insurance can’t be 100% digital and give Amazon-like experience: Trevor Bull
The positive economic environment in India is good for the insurance industry says, Trevor Bull, MD & CEO at Aviva Life Insurance. Insurers have...
Board draws the digital roadmap, shortlists 10 ideas out of 30: Sriram Naganathan
Insurance sector has been behind in digital adoption as compared to retail & banking industry, says, Sriram Naganathan, President - IT & Digital Innovation...
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