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Innovation-tech powers Insurance Business : Ravi Seshadri

The Insurance sector around the world is transforming with the acceptance of AI and other cognitive sciences. Technological advances have led to the advancement...
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Insurance CX = Fewer clicks + Faster TAT : Jitendra Agrawal

Insurance sector is transforming rapidly with the adoption of Digital solutions. Multiple data sources help shorten the KYC process. RPA, AI, etc, are helping...
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Health Insurance : Delight with enhanced Interaction – Hrishikesh Kunte

Aditya Birla Health Insurance is enhancing retention rates by employing digital technologies to build Activ Health, an ecosystem in itself. We are striving to...
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80% of the frauds lie in 2% of the insurance policies – analytics plays...

Analytics has become a key enabler for detecting fraud and minimizing risk at Reliance Nippon Life Insurance. Its Chief Risk Officer Sunder Krishnan explains...
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Contextualization could boost insurance sales: Rohan Kumar

Ever heard of backpack insurance, fitness insurance? Toffee Insurance is customizing products to ensure insurance is contextualized & can be relatable to masses. Toffee...
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Indian insurers inch towards quality management; delayed by resistance from functional heads: Shivangi Kamath

The insurance sector in India lags the west in adopting quality management, Shivangi Kamath from Tata AIG Gen Insurance. This exposes them to 3...
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13th month premium determines customer satisfaction: Anand Pejawar

A typical customer journey is a long gestation period in life insurance industry. Life Insurer are striving hard for better customer service, right from...
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SBI Life: Data drives the backend & Digital drives the frontend: Anand Pejawar

SBI Life Insurance is the only life insurer with a wide distributor network sprawled across length and breadth of India. To serve the large...
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Internet, Insights & Innovation energize HDFC Life: Kailash Mittal

Insurance industry is transforming from offline to online. The biggest challenge for the insurers is to offer delightful customer experience. HDFC Life is crafting...
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Insurance readies deadly technology that will decimate fraudulent claims: Anand Pejawar

A year ago Blockchain seemed like an UFO, everyone is talking about it but no one has actually seen it being applied, jokes Anand...

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